Volume 2. No 1 
Information Technology News of the University of California, Davis October 1993
Summary of Services Offered at I.T. Technology Resources
by Laurie Bunten, Technology Resources
Technology Resources (TR) is a department within Information
Technology. There is some confusion on campus as to what repairs
and other services its technicians perform. The following
information should clarify most issues, but if you have questions
or concerns requiring a more detailed response, please call us at
752-7762.
Computer Systems
Technology Resources provides both warranty and non-warranty
service on Apple computer systems and peripherals. Through TR,
you can purchase the extended warranty program, Apple Care, for
your Macintosh, Centris, or Quadra system. Alternately, TR
repairs Apple products on a time-and-materials basis. Robert
Ralston heads this shop. Contact him directly at 752-5139.
Technology Resources also provides VMS and UNIX support for DEC
and SUN systems, and other UNIX systems depending on the
circumstances. Both warranty and non-warranty service of DEC and
SUN workstations and servers is provided. TR offers pre-purchase
consulting and facilitates departmental purchases of these
individual systems. Call TR at 752-7762 to be directed to the
appropriate support person.
Note that Technology Resources does not provide repair of DOS-
based PCs and associated dot-matrix printers. These repairs are
outsourced to Innovative Solutions Incorporated (ISI), a
Sacramento computer sales and service company. The first step in
requesting service in this area is to contact the IT Campus
Access Point (1400 Surge II) at 752-2548.
Other Equipment
Technology Resources provides repair and service of laser
printers and plotters; select audio/visual equipment, such as
TVs, VCRs, and overhead projectors; various technical
workstations; and large computer systems. It also provides sale,
installation, and management support of departmental local area
networks (LANs) from the wall connection to the desktop (contact
Communications Resources at 752-7546 for initial design and
connection to the campus network), and offers computing parts,
accessories, and supplies at competitive prices.
TR services are available to UCD and UCDMC departments, faculty,
staff, and students, including field stations and other entities
associated with the University such as the Bodega Bay Marine Lab.
During working hours, one can request service in person at TR's
main office at the Art Annex or by calling 752- 7762.