Volume 3. No 2 Information Technology News of the University of California, Davis Winter 1995

---

On Call for Staff and Students

Donna Carrasco fulfills not one, but two roles on campus. As the Student Services coordinator for Communications Resources she manages telephone service for dorm residents, which means solving any problems that arise with student telephone service and helping new students moving into campus residence halls sign up for telephone service each fall. (See Students Use Voice Mail to Request Telephone Service.)

And as one of the three campus Customer Services Representatives (along with Sandy Kelleher and Marsha Readdick) Carrasco provides telecommunications support to departments. Tasks include conducting training on voice mail, designing automated attendant systems, providing help with modem lines, coordinating large office moves, and generally helping departments make the most of the telephone system.

A combination of timing and training placed Carrasco at the very beginnings of the change in telecommunications that occurred in the mid-1980s and helped make her an expert in telecommunications services on campus. Arriving at the Telecommunications Office in 1986, she underwent comprehensive training to help guide campus departments as they switched over from the old key telephone system to the new single-line, multi-feature telephones.

When voice mail came along, she was chosen to represent the student market on the committee that researched voice mail systems. She also was selected to be trained by the vendor, Octel, in how to design voice mail for departments.

If you have questions about your telephone or voice mail service, call 752- 4603.