I.T. Times
Volume 4. No 6 Information Technology News of the University of California, Davis March 1996


Tired of the Busy Tone? Modem Users Will Have New Options


After reviewing the statistics, campus leaders have asked Information Technology to "freeze" the modem pool at 500 modems and solicit bids from private vendors to provide campus users with an alternative service.

The recommendation was made by the Joint Campus Committee on Information Technology (JCCIT) and the Committee on Academic Planning and Budget Review (CAPBR).

"This is a positive step forward," says Carole A. Barone, Associate Vice Chancellor for Information Technology. "Although we will continue to provide baseline service through the existing modem pool, users will not be restricted to existing campus resources," she says. "By contracting with a private vendor we can continue to offer modem access as a campus service and, at the same time, give those who want it guaranteed access to online resources."

The vendor contract negotiated by Information Technology will provide service at rates substantially lower than those offered individual customers.

Over the past four years, calls to the modem pool have virtually doubled on an annual basis. Even though the modem pool has more than quadrupled in size, callers still complain of busy signals. As the report to JCCIT and CAPBR showed, Information Technology has neither the financial nor the physical resources to support the growing demand for modem service. Although Information Technology will maintain the existing modem pool, it will not finance new upgrades.