Windows 95 Support: Reflecting a major shift in software technology on campus, I.T. Express is gearing up to provide full support for the Windows 95 operating system beginning Fall quarter. Since the PC labs are converting to Windows 95 over the summer, I.T. Express staff anticipate that a large percentage of the questions will revolve around Windows 95.

Software Distribution: Many different software programs are distributed through I.T. Express. In the works this summer are improvements to the software distribution program - for both floppy disk and online delivery.

Several I.T. units and the Bookstore are working together to develop a software package that is easy to install and configure. The new package should be ready before Fall Quarter begins. Those who retrieve software online will be able to go to one site for their software needs. Over the summer, I.T. will consolidate the it-cap.ucdavis.edu, ftp.ucdavis.edu and www.ucdavis.edu software distribution servers into one.

Automated Attendant: In the next few months, those who call the 752-2548 number for help will notice a change in the structure of the information menu. Callers, who are routed through an automated attendant, will be directed to services rather than I.T. departments.

"Clients won't have to know anything about Information Technology departments. They'll just pick the service they want, and the automated attendant will connect them to the correct department," says Zaugg.

There is one thing that hasn't changed. If you're looking for technical assistance, you can find it by sending an e-mail message to ithelp@ucdavis.edu.